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Refund policy

Effective Date: March 13, 2026

1. Overview

Summit Revive is owned and operated by AReneeJ LLC. We stand behind the quality of our products and aim to provide a transparent and fair return process.

This policy outlines the conditions under which returns, refunds, and exchanges are accepted for purchases made through www.summitrevive.com.

2. Return Policy Summary

  • Region: United States
  • Return Window: 30 days from delivery
  • Damage Reporting Window: Within 48 hours of delivery
  • Return Eligibility: New, unused items in original packaging
  • Return Shipping:
    • Customer pays for non-defective returns
    • We cover shipping for defective or damaged items
  • Restocking Fee: 25% (applies to non-defective returns)
  • Refund Processing Time: Within 7 business days after approval

3. Contact Information

To request a return or report an issue, contact us:

Email: support@summitrevive.com
Phone: 1-402-819-9047

Address:
AReneeJ LLC
1750 N 177TH PLZ
Omaha, NE 68118
United States

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM CST

4. Return Eligibility

Returns are accepted under the following conditions:

  • The item is new, unused, and in original packaging
  • The return request is made within 30 days of delivery
  • The item has not been installed, used, or altered
  • All original accessories and components are included

Used or installed products are not eligible for return unless defective upon arrival.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide:
    • Order number
    • Clear photos of the issue
    • Brief description

If approved, we will:

  • Provide a prepaid return shipping label
  • Offer a replacement or full refund

6. Return Shipping & Fees

  • Non-defective returns: Customer is responsible for return shipping costs
  • Defective/damaged items: We provide a prepaid return label

Restocking Fee:

  • A 25% restocking fee applies to approved non-defective returns
  • The fee is deducted from the refund total
  • Exchanges are not subject to restocking fees

Returns must be shipped within 7 days after approval.

If items are returned without using the provided return instructions, shipping costs may not be reimbursed.

7. Refunds & Replacements

  • All returns are inspected upon receipt
  • Refunds are issued to the original payment method
  • Refunds are processed within 7 business days after approval

Customers may choose:

  • A replacement item, or
  • A refund

Shipping costs are non-refundable unless the return is due to our error.

8. Exchanges

We accept exchanges for eligible items:

  • Applies to both defective and non-defective products
  • Replacement items are shipped after the returned item is received and approved

9. Non-Returnable Items

We do not accept returns for:

  • Damage reported after 48 hours of delivery
  • Items damaged due to misuse, neglect, or improper installation
  • Used or installed items (unless defective upon arrival)
  • Custom, personalized, or made-to-order products
  • Personal care or sanitary items (unless sealed and unused)
  • Gift cards or digital/downloadable products

10. Order Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, orders cannot be canceled and must follow the return process

11. Legal Rights

This policy does not limit any rights you may have under applicable U.S. consumer protection laws.

12. Policy Updates

We may update this policy at any time. Updates take effect immediately upon posting on our website.

13. Business Information

Legal Entity: AReneeJ LLC
Brand Name: Summit Revive

Address:
1750 N 177TH PLZ
Omaha, NE 68118
United States

Email: support@summitrevive.com
Phone: 1-402-819-9047

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM CST

By purchasing from Summit Revive (operated by AReneeJ LLC), you agree to this Return and Refund Policy.